Items that Cannot Be Returned
There are certain instances where we are unable to accept returns or cancel orders:
- Selection Errors: If you’ve chosen the wrong size, color, or product type.
- Image Quality: If the product’s image quality is considered acceptable.
- Order Mistakes: If the order was placed in error or if you’re no longer interested.
- Time Limit: Orders cannot be canceled after 12 hours as they are usually shipped within this timeframe.
- Coupon Codes: Refunds are not accepted when a coupon code has been used. We appreciate your understanding in this matter.
Return and Refund Guidelines
We gladly accept returns and refunds for the following reasons:
- Lost Orders: If an order is lost in transit, we will dispatch a replacement at no additional cost. A tracking number will be provided to determine the status of the order.
- Quality Concerns: If the product has any of the following issues upon receipt:
- Unclear printed image
- Off-centered printed image
- Incorrect package contents
- Damage during delivery (e.g., torn, dirty)
- Incorrect size, color, or style compared to the order
- Other mistakes caused by us
Refund Process
Refunds will be issued to the original payment method used for the order. Shipping costs are non-refundable, and return shipping fees will be deducted from the refund amount.
Refund Scenarios
Full refunds will be granted in the following cases:
- Duplicate orders: One order will be canceled and refunded.
- Damaged/faulty items: Replacement orders will be prioritized, but if a refund is preferred, store credit or a refund will be processed upon receipt of the returned item(s).
Instructions for Returns and Refunds
Step 1: How to Return
- Items must be returned within 30 days from the delivery date.
- Eligible items must be unused, in their original packaging, unworn, and undamaged.
- A receipt or proof of purchase is required.
- Customers are responsible for return shipping costs.
Return Address: Please return the item(s) to the sender’s address printed on the package label.
Step 2: Processing
- Once we receive your return, you’ll receive an email notification.
- Refunds will be approved or rejected promptly.
- Processing time for refunds may take 3-5 business days.
Checking Your Refund
If you haven’t received your refund:
- Check your bank account and contact your credit card company.
- Contact your bank if necessary.
- If you still haven’t received your refund, please reach out to us at contactnarihousestore@gmail.com.
Customer Support 24/7
- Phone: (229) 887-3716
- Email: contactnarihousestore@gmail.com
- Address: 187 Bush St Richland, Georgia(GA), 31825